Terms of service
1. About us
This website, whatsthepoint.shop, is operated by Straight to the Point Ltd, trading as What’s the Point (“WTP”, “we”, “us” or “our”).
Company number: 16196905
Registered in: United Kingdom
Registered office:
75 Oxford street
Mountain ash
CF453HD
Business, correspondence and returns address:
What’s the Point
Big Padlock Storage
Unit I7
Wellington Street
Robertstown
Aberdare
CF44 8EW
United Kingdom
Email: Whatsthepoint.shop@gmail.com
2. These terms
These terms apply to consumer purchases of goods and services through our website. A consumer is an individual buying wholly or mainly for purposes outside their trade, business, craft or profession.
Trade and wholesale purchases should be arranged with us separately, with the applicable terms agreed before ordering.
Please read these terms, the relevant product or service description and our Refund Policy before placing an order. You may save or print them for future reference.
Nothing in these terms excludes or limits your statutory consumer rights.
3. Placing an order
To order, select your products and options, add them to your basket and complete checkout. You can review and correct your selections before submitting payment.
Please check your product choices, fitting system, delivery address and contact details carefully. Contact us promptly if you notice an error. We will help where possible, although changes may not be possible once work or dispatch has begun. Your cancellation rights remain unaffected.
Orders and contracts are handled in English.
An automated email acknowledging receipt of your order does not, by itself, confirm acceptance. We accept your order when we send an email expressly confirming acceptance or dispatch your goods, whichever happens first. For services, acceptance occurs when we confirm your booking or begin the agreed work, whichever happens first.
If we cannot accept an order—for example, because a product is unavailable or the requested service cannot safely be performed—we will tell you and promptly refund any payment taken for the unaccepted order.
4. Products, descriptions and compatibility
We aim to describe our products accurately, including their dimensions, fitting systems, materials and available options.
Images illustrate the products. Screen settings may affect how colours appear. Minor cosmetic differences can occur with individually modified products, but goods must still match their description and be of satisfactory quality.
Compatibility depends on the specific point system, dimensions and barrel configuration. Please check the individual product description rather than relying on the dart brand alone.
If you are unsure, contact us before ordering. Where you tell us you need a product for a particular purpose and reasonably rely on our advice, your statutory rights concerning fitness for that purpose remain unaffected.
Unless the product description states otherwise, a set of replacement dart points contains three points. Darts, barrels and accessories shown for illustration are not included unless expressly listed.
Where we modify another manufacturer’s points, WTP carries out the stated modification work. We do not claim to have manufactured the underlying points unless the product description expressly says so. We remain responsible for your statutory rights as the seller.
5. Prices and payment
The currency and total amount payable are displayed at checkout. Consumer prices include applicable taxes charged by us. Delivery charges and any optional extras are shown before you submit your order.
Payment methods available for your order are displayed at checkout. Payment is normally collected when you order, unless we expressly agree another arrangement.
If we discover a pricing or description error before accepting your order, we will explain the error and give you the choice of proceeding on the corrected basis or cancelling for a full refund. We will not charge an increased amount without your agreement.
Changes to our prices do not change the price of an order we have already accepted.
Promotional offers are subject to the conditions displayed with the offer. Sale goods retain the same statutory rights as full-price goods.
6. Availability, preparation and pre-orders
Any preparation or processing time is separate from the carrier’s delivery time. Relevant timings will be explained before purchase.
Where an item is offered for pre-order, we will identify it as such and explain the expected availability and delivery arrangements. Any delivery period extending beyond 30 days must be agreed before the contract is made.
If a delay occurs, we will inform you and explain your options. A pre-order does not, by itself, remove your cancellation rights.
Preparing or modifying goods after you order does not automatically make them bespoke. Products selected from our standard listed options remain covered by the cancellation rights described in our Refund Policy.
7. Delivery and missing parcels
Available delivery destinations, options and charges are shown before you place your order.
We will deliver within the agreed time or period. If no different delivery period has been agreed, we will deliver without undue delay and within 30 days after the contract is made.
If we miss an agreed delivery deadline, your legal rights may include requiring delivery within an appropriate additional period and cancelling if we fail to meet it. You may be entitled to cancel immediately where we refuse to deliver or an essential delivery deadline is missed.
Where you are entitled to cancel because of non-delivery, we will refund the relevant payments without undue delay.
For deliveries using a carrier we offer, goods remain our responsibility until they come into your physical possession or that of a person you identify to receive them. Handing a parcel to our carrier does not transfer that responsibility to you.
If you independently appoint a carrier that we have not offered, responsibility normally passes when we hand the goods to that carrier.
If your parcel is missing, delayed or arrives damaged, contact us. We will investigate with the carrier and provide the remedy required by law. You will not be required to resolve our delivery obligations directly with our carrier.
8. International orders
Available international destinations and delivery charges are shown at checkout.
Where import duties, local taxes or carrier clearance charges are not collected by us, these may be payable by you. We will explain before purchase where additional charges may apply.
International delivery estimates may be affected by customs processing. This does not remove your applicable statutory rights.
Nothing in these terms removes mandatory consumer protections that apply in your country of residence.
9. Cancellations, returns and refunds
Our Refund Policy explains how to cancel, return goods and claim a refund, and includes an optional cancellation form.
For eligible online goods purchases, you may cancel from the time you place your order until 14 days after the day you receive the goods. Where goods from one order arrive separately, the period normally runs from receipt of the last item.
You must send the goods back within 14 days after notifying us of cancellation.
Products selected from our standard grip styles, lengths and finishes are covered, including where we prepare or modify them after ordering. Sale goods have the same statutory cancellation rights.
You are responsible for direct return postage costs when changing your mind. We cover reasonable return costs for faulty, damaged-on-arrival or incorrect goods.
You may inspect goods as you reasonably could in a shop. We may make a lawful deduction for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.
For a valid cancellation, refunds are made without undue delay and within the applicable legal deadline. When you cancel your whole order, we also refund the least expensive standard delivery charge we offered.
Genuinely personalised goods or goods made to individual specifications may be excluded from change-of-mind cancellation rights. We will explain any applicable exclusion before purchase. Faulty-goods rights remain unaffected.
10. Faulty goods
Goods must be of satisfactory quality, fit for purpose and as described.
If goods do not meet these requirements, you may be entitled to a refund, repair, replacement or price reduction, depending on the circumstances and applicable law.
Contact us with your order details and a description of the problem. Photographs can help us assess a claim but are not a condition of your statutory rights.
Normal wear, accidental damage and damage caused by misuse or incorrect fitting do not, by themselves, establish a product fault. Equally, a product breaking during use does not automatically mean it was misused or that a claim will be refused.
11. Screw-In and Switch Point breakage
Points within our Screw-In and Switch Point ranges may incorporate a manufacturer-designed break point. This section applies to models with that feature, as identified in their product descriptions.
Breakage at the designed break point does not, by itself, establish that a point is faulty.
We do not offer refunds or free replacements for damage caused by accidental impacts, misuse, incorrect fitting or overtightening where the product was otherwise of satisfactory quality, fit for purpose and as described.
However, the location of a break does not automatically rule out a defect. If you believe a point failed because of a product fault or our modification work, contact us with your order details and a description of what happened.
We assess claims individually and provide the remedy required by law where appropriate. This section does not limit your statutory rights.
12. Repointing, threading and grip services
We will carry out services with reasonable care and skill and in accordance with the agreed description.
Before work begins, we will agree the scope and price and explain any material limitations or risks identified for your equipment. We will seek your agreement before carrying out additional chargeable work.
Please provide accurate instructions and tell us about any known previous modifications or damage. Pack items securely, protecting all sharp components, and include your order details.
If inspection shows that the requested work is unsuitable or cannot safely be completed, we will contact you to agree the next steps. We will not substitute a materially different service without your agreement.
We do not exclude responsibility for loss or damage caused by our failure to exercise reasonable care and skill.
Service contracts normally have a cancellation period of 14 days after the day the contract is entered into.
We will only begin work during that period after obtaining your express request. Accepting these general terms alone does not constitute that request.
If you then cancel before completion, a proportionate charge for work already performed may apply where legally permitted and where the required information was provided.
Your cancellation right ends on full completion only where you gave the required prior request and acknowledged that completion would end that right.
Your rights concerning services that are not performed with reasonable care and skill remain unaffected.
13. Fitting and safe use
Darts and dart points are sharp. Handle, fit, store and dispose of them carefully, and keep them away from young children.
Use appropriate tools and follow the relevant fitting instructions. Do not force incompatible components or overtighten threaded points.
If a point or fitting appears damaged, stop using it and seek advice before attempting further use or removal.
These precautions do not exclude our responsibility for faulty products, incorrect instructions or defective modification work.
14. Corrosion guarantee
Any advertised WTP corrosion guarantee is additional to your statutory rights.
The guarantee information supplied with the relevant product or offer explains its scope, duration, eligibility, any storage conditions and how to claim.
We will honour applicable guarantee commitments made when you purchased. Later changes to guarantee terms will not retrospectively reduce those commitments.
The expiry or inapplicability of a commercial guarantee does not, by itself, end your statutory rights.
15. Our responsibility
We are responsible for loss or damage you suffer that is a foreseeable result of our breach of contract or failure to use reasonable care and skill.
Loss or damage is foreseeable where it is an obvious consequence or where both you and we knew it might happen when the contract was made.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited.
Nothing excludes your statutory rights concerning goods, services, delivery or refunds.
16. Personal information
Our Privacy Policy explains how we collect and use personal information.
Accepting these terms does not, by itself, constitute consent to marketing communications or advertising cookies. Where consent is required, it will be requested separately.
17. Website content and use
Website content belonging to WTP, including our original text, branding and images, is protected by applicable intellectual property laws. Other brands and trademarks belong to their respective owners.
You may use the website to browse, purchase and obtain product information, and save or print information for your personal records. You must not copy our protected content for commercial use without permission or other lawful authority.
You must not misuse the website, introduce malicious software or attempt unauthorised access.
Website maintenance or outages do not remove our obligations under orders already accepted.
18. Complaints
Please send complaints to Whatsthepoint.shop@gmail.com, including your name, order number where available, the problem and the outcome you are seeking.
You may also write to our business address in section 1.
We will investigate and respond within a reasonable time. If we cannot resolve your complaint, we will explain our position and provide any legally required information about alternative dispute resolution.
Our complaints process does not restrict your right to pursue legal remedies.
19. Changes to these terms
We may update these terms for future orders. The version in force when your contract is made applies to that order, unless a change is required by law or expressly agreed with you.
We will not retrospectively reduce your contractual or statutory rights by publishing revised terms.
20. Governing law
These terms are governed by the law of England and Wales.
If you live elsewhere, this choice of law does not deprive you of mandatory consumer protections that apply to you.
You may bring proceedings in the courts of England and Wales or in the courts of your place of residence where applicable law gives you that right.
21. Other provisions
If any provision is found unlawful or unenforceable, the remaining provisions continue to apply so far as legally possible.
A delay in enforcing a right does not mean that right has been waived.
Any transfer of our contractual obligations will not reduce your rights or guarantees under your contract.